Product Guarantee & 60 Days Return Policy
We offer a 2-year guarantee on all products purchased from this site (excluding clearance items) from the date of purchase. This guarantee covers defects in materials and workmanship under normal use.
What’s Not Covered:
Damage caused by misuse, improper installation, or accidents.
Cosmetic damage (e.g., scratches or marks) that does not affect the functionality of the product.
User-inflicted damage.
Liability:
Our liability is limited to the replacement or repair of the faulty item. We do not cover additional costs such as installation or fitting, or any incidental expenses arising from a faulty product.
Returns Policy:
We offer a 60-day returns window for all products. If you wish to return an item due to a change of mind, please ensure that the product is in resaleable condition, with all original packaging intact.
Returns Process:
If you experience any issues with your product, or wish to return an item, please contact us directly. If we suspect the item is faulty we will request it is returned for assessment, at this point we will guide you through the return process to resolve the issue.
UK Mainland Shipping
We offer three delivery options during checkout (for larger consignments, two options will be available):
Royal Mail Tracked – For smaller or lighter orders, sent via Royal Mail’s Tracked Service. You'll receive email and SMS notifications with tracking updates. This option won’t be available for heavier orders.
DPD 2-Day Delivery – For both small and large orders. Your parcel will be delivered by DPD Local within two working days (if ordered before 12:30PM).
DPD Next-Day Delivery – For both small and large orders. Your parcel will be delivered by DPD Local the next working day (if ordered before 12:30PM).
Highlands and Islands UK Shipping
We provide a 2-3 day delivery service via Royal Mail or Parcel Force, depending on the size of the order. The cost remains the same as mainland UK delivery. Smaller orders are sent via Royal Mail, while larger items are sent with Parcel Force.
International Shipping
For European deliveries, we select the best carrier for each destination, avoiding budget couriers known for parcel losses. Orders to Southern Ireland are always sent via DPD, while other countries are generally served by Parcel Force, UPS, or FedEx. Please ensure you provide a phone number for international shipments. If you’re ordering from a business in Europe, including your VAT or EORI number can help speed up the customs process.
When shipping outside of the UK, we automatically remove VAT (Tax) from the price at checkout, so all prices will appear without UK VAT once a non-UK country is selected. If you’re ordering from the Channel Islands, be sure to select Jersey or Guernsey to ensure UK sales tax is removed.
